Shipping and Returns
Payment and shipping
The following conditions apply:
Delivery takes place domestically (Germany) and to the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Andorra, Liechtenstein, Great Britain, Iceland, Malta, Monaco, Norway, Switzerland, Cyprus, Australia, Canada, Israel, Japan, Mexico, New Zealand, USA.
Domestic deliveries (Germany):
The shipping costs within Germany are EUR 5.50 (including VAT).
• Deliveries in the EU (Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic , Hungary):
The shipping costs are EUR 10.00 (including VAT) for orders in the EU.
• Deliveries to Andorra, Liechtenstein, Great Britain, Iceland, Malta, Monaco, Norway, Switzerland, Cyprus:
Shipping costs: EUR 10.00 net. We calculate both the value of the goods and the shipping costs for the above-mentioned countries without German VAT. The customer is responsible for any taxes that may arise during import.
• Deliveries to Australia, Canada, Israel, Japan, Mexico, New Zealand, USA:
The shipping costs are EUR 12.00 net. We calculate both the value of the goods and the shipping costs for the above-mentioned countries without German VAT. The customer is responsible for any taxes that may arise during import.
Delivery times
Unless another deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 3 - 5 days, for deliveries abroad within 5 - 45 days after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction.
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Accepted payment options
Advance payment by bank transfer
- Payment via PayPal
- Payment via instant transfer (via Klarna)
- Payment via Apple Pay
If you have any questions, you can find our contact details in the legal notice.
Returns
Germany + all other countries: Please send your return to the following address and make sure that your name and order number are legible on the package for later correct assignment:
Gutzmann & Janthur
Buschkrugallee 22 Hinterhaus
12359 Berlin
Important:
Please send returns in such a way that they can be delivered in the mailbox. Please do not send by registered mail, as we cannot collect every return and it may otherwise be returned to you. Please note that only undamaged products that are free of defects can be refunded. If the product has been worn, tried out, damaged or soiled (e.g. cigarette smoke), we reserve the right to demand compensation or not to accept the return.
The buyer bears the return costs.